NETWORK TRANSPARENCY STATEMENT
VARCOMM Broadband, Inc. (“VARCOMM” or “Company”) provides this Network Transparency Statement in accordance with the FCC’s Restoring Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Information about VARCOMM’s other policies and practices concerning broadband are available at VARCOMM’s website.
VARCOMM engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the particular network architecture and technology of its broadband Internet access service. VARCOMM’s goal is to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. VARCOMM wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.
VARCOMM will not unjustly or unreasonably prevent or interfere with competition among Content, Applications, Service, or Device Providers.
VARCOMM’s network management includes congestion- and security-protocol-management and customers generally will not be impacted by the protocols and practices that VARCOMM uses to manage its network.
A. VARCOMM’s Network Transparency Disclosures
VARCOMM uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. VARCOMM believes in full transparency and provides the following disclosures about its network management practices:
Blocking: VARCOMM does not block or discriminate against lawful content.
Throttling: VARCOMM does not throttle, impair or degrade lawful Internet traffic.
Affiliated Prioritization: VARCOMM does not prioritize Internet traffic and has no plans to do so.
Paid Prioritization: VARCOMM has never engaged in paid prioritization. We don’t prioritize Internet for consideration to benefit particular content, applications, services or devices. VARCOMM does not have plans to enter into paid prioritization deals to create fast lanes.
Congestion Management: VARCOMM monitors the connections on its network in the aggregate on a continuous basis to determine the rate of utilization. If congestion emerges on the network, VARCOMM will take the appropriate measures to relieve congestion. On VARCOMM’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on VARCOMM’s network. Customers using conduct that abuses or threatens the VARCOMM network or which violates the company’s Acceptable Use Policy, Internet service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination. VARCOMM’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. VARCOMM’s network management practices do not relate to any particular customer’s aggregate monthly data usage. VARCOMM also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, VARCOMM provides notification to the customer via email or phone. If a violation of VARCOMM’s policies has occurred and such violation is not remedied, VARCOMM will seek to suspend or terminate that customer’s service.
Application-Specific Behavior: Except as may be provided elsewhere herein, VARCOMM does not currently engage in any application-specific behaviors on its network. Customers may use any lawful applications with VARCOMM.
Device Attachment Rules: Customers must use DHCP for authentication of point to point connections between devices on the network. There is a limit of one (1) DHCP session per account. For best results, DSL modems, wireless modems, or other proprietary network gateways used on the VARCOMM broadband network should be provided by VARCOMM. Customers may attach devices of their choosing to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. However, customers are responsible for ensuring that their equipment does not harm VARCOMM’s network or impair the service of other customers. VARCOMM is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to VARCOMM’s broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
Network Security: VARCOMM knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues, and phishing schemes. VARCOMM also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through the email. Spam files are automatically deleted if not accessed within 30 days. As its normal practice, VARCOMM does not block any protocols, content or traffic for purposes of network management, but VARCOMM may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.
B. Network Performance
1. Service Descriptions
VARCOMM deploys hardwired broadband Internet access to its subscribers via DSL Copper and Fiber technologies.
2. Network Performance
VARCOMM makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by VARCOMM’ network. VARCOMM measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.
However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond VARCOMM’ control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a VARCOMM broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen VARCOMM broadband plan.
For the wireless service, VARCOMM measures Bit Error Rate (BER) and the Received Signal Strength Indicator (RSSI) parameters for transmission rates, latency, and traffic every 15 min. For DSL, Fiber and T1 service, VARCOMM measures traffic every 5 min. All services are best effort.
VARCOMM tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed.
Customers may also test their actual speeds using this speed test link. Customer may request assistance by calling our business office at 888.539.5234.
Based on the network information VARCOMM receives from its monitoring efforts, VARCOMM’s network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, VARCOMM has implemented a program of testing the performance of its network by using a test protocol similar to the one sanctioned by the FCC. We installed specific network performance monitoring equipment at aggregation points across our network and conducted a series of tests using this equipment. VARCOMM reports the results of this testing below. This result applies to both upload and download data rates, and applies for measurements made both at peak times and over a 24-hour period:
DOWNLOAD & UPLOAD SPEEDS, LATENCY
3. Impact of Non-BIAS Data Services
The FCC has defined two types of broadband services: Broadband Internet Access Service (“BIAS”) and Non-Broadband Internet Access Service (“Non-BIAS”) service. BIAS is a mass-market retail service by wire or radio that provides the capability to transmit data to and receive data from all, or substantially all, Internet endpoints. Non-BIAS services include services offering connectivity to one or a small number of Internet endpoints for a particular device (i.e. heart monitors) or don’t provide access to the internet at all. Non-BIAS (previously known as “Specialized Services”) may share capacity with BIAS over the last-mile facilities. If both are offered, they may compete for bandwidth in the last mile.
VARCOMM may provide Voice-over-the-Internet-Protocol (VoIP) to its customers. The VoIP traffic uses private RFC 1918 addresses, dedicated paths for VoIP and QoS on the routers/switches it touches. The QoS priority is based on the source and destination IP. Where VoIP traffic is combined with best effort Internet traffic and QoS priority is employed, the network could endure marginal delays if there are instances of bandwidth contention, although very unlikely.
The Company offers IP video service to end-users. This non-BIAS data service does not adversely affect the last-mile capacity available for the Company’s broadband Internet access services, or the performance of such services. Customer should note that significantly heavier use of non-BIAS services (particularly IP video services) may impact the available capacity for and/or the performance of its broadband Internet access services. The Company will monitor this situation and appreciates feedback from its customers.
C. Commercial Terms
Pricing and additional service information may be found here.
In addition to this Network Transparency Statement, patrons may also find links to the following on the VARCOMM Website:
For questions, complaints, or requests for additional information, please contact VARCOMM at 8883539.5234.